Refund policy

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to Dry Dock. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you. Whilst we do our best to ensure the quality level of the wines that are listed on the online store, we are unfortunately not in a position to refund or exchange wines that you did not enjoy. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

Contact us on 0828668472 or onlinestore@drydockliquor.co.za and we will organise for your order to be returned to the warehouse. Please note that any returns that is not at the fault of Dry Dock will be done at a set fee of R200 before any refunds are done.

Contact us on 0828668472 or onlinestore@drydockliquor.co.za and we will refund your order. The refund will only be processed once the products have been returned to the Dry Dock store and is still in the condition it was received in. Your refund will be done in the same way as your payment method, ie if you paid via credit card, we will refund you back onto the card used.