Help Center

FAQ

Payments

What are your payment options?

Is there a limit when paying with SnapScan?

Can I pay using a debit card?

How do I pay using a credit card?

How do I pay using an EFT?

Can I place an order and pay only on delivery?

How would you like proof of payment?

I am battling to pay.

Cancellation

How do I cancel my order if it has already been dispatched?

How do I cancel my order if I already paid?

Returns and refunds

What is your return/ refund policy?

How do I make a return?

How do I get a refund?

Delivery

Delivery to the wrong address?

Wine and Gin Club

How often is my subscription delivered?

How much do I pay for my subscription?

Can I pause my subscription?

Can I skip a month?

What is the debit order date?

When will my order be delivered?

Can I pay via EFT?

Can I use my debit card as a payment?

How do I change my address for delivery?

I want to cancel my subscription